3000 Riverwood Drive                           

St. Charles, MO 63303 

(636) 936-2011 / (314) 799-0221

 

Professional Objective:

To secure a position where a results-oriented, self-motivated individual with proven                        

business expertise, management skills, and other communication skills can grow and add value to the organization.

 

 

Skills Summary:   Communication, Presentation, People, Supervision, and Computer Skills

 

 

Professional Experience:     AT&T / Southwestern Bell Telephone Company - St. Louis, MO

                                                               (Early Retirement)

 

              U-verse Manager - Corporate Call Center             

             

·          Supervise and manage 20 to 350 sales agents

·          Train, coach, and monitor production of sales agents for local service, long distance, (DSL) High Speed Internet, DISH TV, U-verse, and Cingular Wireless

·          Educate in the current market trends of the telecommunications industry, including knowledge of products, services, competitors, promotions and other various sales support tools

·          Promote agents to meet and exceed daily and monthly goals in both sales and revenue

·          Document discussions logs and communicate results with agents

·          Groom exceptional candidates for management

·          Supervisory role includes disciplining, suspending, terminating, rewarding, and promoting agents based on work performance and production

 

              Senior Consultant

 

·          Call and offer potential customers local and local toll service, and arrange return to SBC

·          Suggest and sell telephone services, such as DSL internet and other custom calling features

·          Consistently met or exceeded revenue goals

·          Promoted to Manager status due to exceptional customer service, communication and sales skills, company knowledge & experience

 

              Sales Agent

 

·          Call and advise potential customers of local toll provider to arrange return to SBC services

·          Work in sales office environment

·          Adept in sale of affiliate products and services (Dish, Cingular Wireless, DSL) 

·          Meet and exceed revenue goals for the center

 

              Cable Splicing Technician             

·          Splice aerial, buried, and underground telephone and fiber optic cables

·          Use sophisticated electrical test instruments to verify and determine defective wire and/or fiber in cable

·          Analyze complex systematic drawings to determine work to be done and the sequence of tasks.

·          Inspector duties which include supervision of SBC contractors

·          Work closely with engineers in designing and implementing work prints

·          Work cost comparisons and work requests

·          Work with outside contractor and builders in coordinating the placement of aerial, buried, and underground telephone and fiber optic cables

·          Edit and pay billing information from contractors

 

 

              Motor Equipment Inspector/Maintainer

 

·          Inspect and test vehicles for proper operation

·          Use special testing instruments to analyze, repair, adjust or replace parts, as required

·          Recommend modifications in construction or design of vehicles or equipment

·          Coordinate work with other employees in various departments to ensure a smooth workflow

 

              Outside Plant Technician

 

·          Place and remove telephone cable and poles by using heavy operating equipment

·          Work on emergency restoration jobs

 

              Station Installation Technician

 

·          Review and interpret service orders and circuit diagrams

·          Install inside wiring, which may include stapling wire along walls and drilling holes

·          Install, rearrange, change, disconnect, maintain, and repair both simple and complex telephone equipment

·          Climbed poles and ladders and work aloft with hand tools

·          Performed all other associated tasks

 

              Service Representative

 

·          Place & receive calls to & from customers for telephone service & repair

·          Contact customers about billing and arrange payment

·          Arrange dates for line & equipment installation

·          Meet sales quotas daily

·          Use computer programs to meet customer & company expectations

·          Performed all associated documentation

 

              Operator

 

·          Furnish telephone numbers, addresses, and zip codes

·          Handle intercept calls

·          Safeguard non-published information

 

 

Education:                            Lutheran High School North

High School Graduate

 

Harris Teachers College 

Math Analysis and Calculus

 

                                          North Lexington University

                                                  Bachelor of Science Degree in Communications

 

Awards Received             

 

·          Washington University - Certificate of Appreciation for Presidential Debates

·          Nomination for Rider Service Award

·          VIP Awards for Sales & Revenue Recognition

 

 

Specialized Training

 

·          Ethics in the Workplace

·          Advanced Drivers Training

·          Advanced Cable Splicing

·          OSP Safety Knowledge Certification

·          First Aid and CPR

·          Fiber Optic and Advanced Fiber Optic Splicing and Restoration

·          CEAA – Comprehensive Compliance and EEO/AAP Awareness

·          Communication: Key to Success